Customer emotions can increase service costs, call times
Lots of companies talk about keeping customers satisfied, happy or even “delighted,” but a new study has dug deeper by
analytics
'Delighting' customers... or creeping them out?
More than a year ago, in the very early days of the electoral race for U.S. president, an artificial-intelligence
Billion-dollar Chinese startup aims to create 'ecosystem of digital life'
From digital health records to real-time fitness trackers to telehealth and cognitive computing systems like IBM’s Watson, healthcare has
Echelon, Oracle target the new challenges facing EU utilities
As the European Union rolls out smart electricity meters and other grid-modernizing technologies, utility companies are facing more challenges than
New Energy Control Center monitors building energy use 24/7
It’s one more sign of how energy is increasingly equivalent to security: From its new Energy Control Center (ECC)
Team effort helps utilities 'see' details on grid health
A combination of technologies from two companies is aimed at helping utilities get detailed information about grid performance that can
Remote energy audits could rival those from on-site visits
Utilities often find it hard to help commercial-building operators analyze and reduce their energy consumption, because on-site audits are costly
New IBM lab aims to speed up innovative services
IBM has created a new Services Innovation Lab aimed at speeding up both its technology service offerings and capabilities. The
Analytics tool aims to make sense of grid's 'big data'
Utilities and data center operators have a new analytics tool available to help them make sense of the massive volumes
Smart-grid data: How much is enough (or too much)?
More and more, technology companies are realising “there’s gold in them thar data” … as in all the data that
Spotlight on smart-grid analytics
During the month of April, Greenbang will be focusing its research on a topic that’s critical to the success
EPS Corp releases analytics tool for energy management
California-based energy intelligence company EPS Corp today announced the addition of a new data analysis tool to the company’s
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