customer service
Good service needs smart tech and basic maintenance
Companies that adopt automation and other advanced technologies can reap significant rewards — higher profits, reputation-building positive PR and more — if
infrastructure
customer service
Limping grid needs cure to run smart
Before it can become smart and efficient enough to accommodate a brave new world of electric cars and renewable energy,
US 'not close' to energy security
Rising petrol prices and increasingly difficult-to-extract oil might threaten the US’s car-dependent transportation system, but engineering executives see an
$2T/yr MORE needed to fix global energy, water, transport systems
Judging by the latest report from the World Economic Forum, it sounds as if the world’s infrastructure — highways, water
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