mobile business

Aug
10

WeChat's wild popularity comes down to solving problems simply

The China-based messaging app WeChat has seen phenomenal growth over its brief five-and-a-half-year history, having recently passed 700 million monthly
2 min read
Aug
05

In any demographic, customers expect 'immediacy' and human touch

It’s no wonder that a generation used to always-on, instant communication should prefer to access customer service just as
2 min read