Even in the digital business era, success requires learning, localization
In today’s digital business era, it can be easy to slip into believing that customers around the world all
Technology
customer experience
For good customer experience, basics first -- not tech -- are essential
What does it take to turn an organization around from poor customer service to good… or at least better? Digital
The strange sustainability of Bill Gates
You can’t fault Bill Gates for being stingy with his money or not caring about building a better future
Global risks threaten to sow 'seeds of dystopia'
Leadership failure on a global scale threatens to sow “the seeds of dystopia” — a future beset by rising economic inequality,
What's up with the smart-grid 'conspiracy'?
Why is smart-grid technology — smart electricity meters in particular — being met with such opposition, even fear, from some people? You
Sub-atomic 'avalanche' could pave way for super solar cells
Researchers at Kyoto University have discovered a way to unleash an “avalanche” of excitons — electron-hole pairs — 1,000 times as
2012 Tech Pioneers force a 'fresh' look at our future
Twenty-five fledgling enterprises around the globe have been singled out by the World Economic Forum as the most innovative technology
Contest hopes innovation can revive Greek economy
Cisco is betting that a new green-energy idea or other technological innovation can help pull Greece out of its ongoing
When good ideas meet bad practices
How is smart, sustainable energy and resource use like getting back to Kansas? The answer is that, like Dorothy in
Can space tourism be green?
More cars, more planes, more ships all mean more pollution and more climate-impacting emissions. So it seems obvious that more
GE: Millions of $ for greener refrigeration
GE plans to invest nearly a half-billion dollars to create four new design and manufacturing centres for refrigerations technologies in
Top 5 lessons we should learn from Eyjafjallajökull
So, little by little, Europe’s airports are becoming unclogged and air-based commerce is starting to breathe again after plane
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