internet of things
Emergency response vehicle puts IoT on wheels
Australia’s National Safety Agency has developed a prototype emergency response vehicle equipped with multi-channel communications capabilities, real-time
Articles
internet of things
The wisdom of data
As cities, buildings, things and people become more connected, less attention will be paid to what is connected and how,
Customer emotions can increase service costs, call times
Lots of companies talk about keeping customers satisfied, happy or even “delighted,” but a new study has dug deeper by
cloud services
Maharashtra eyes smarter cities with help from Oracle, HP
Maharashtra, the largest state economy in India, has ambitious plans to quickly develop smart cities across the region and improve
Einstein 'makes every customer interaction smart'
Already a dominant force in customer relationship management, Salesforce is now laying claims to be the “world’s smartest CRM”
Digital Leaders
Digital Leaders - Q&A with Roland Schaar
In our next Digital Leaders spot we talk to Roland Schaar, CIO of Paysafe. Tell us a bit about yourself,
ObEN brings your voice to the Internet of Things
The Pasadena-based startup ObEN is hoping to out-Babel the Babel fish… except for speaking in any language rather
Welcome to 'the API economy'
What’s one of the greatest enablers of digital business today? APIs clearly have a critical role to play, as
'Delighting' customers... or creeping them out?
More than a year ago, in the very early days of the electoral race for U.S. president, an artificial-
Even in the digital business era, success requires learning, localization
In today’s digital business era, it can be easy to slip into believing that customers around the world all
customer experience
For good customer experience, basics first -- not tech -- are essential
What does it take to turn an organization around from poor customer service to good… or at least better? Digital
Could virtual reality bring about real customer service improvements?
News stories about virtual-reality technologies often tend to focus on gaming and entertainment applications… and there’s no question