Remember to dance 'with them what brung you'
No business can be static nowadays: technology, people’s expectations, the world in general are all simply changing too quickly.
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The next as-a-service offering? Artificial intelligence, or AIaaS
If you regularly follow developments in information technology, particularly in the cloud, you’ll be familiar with terms like PaaS
digital business
Don't run from failure... look for it in as many ways as you can
We can trace back a lot of problems in business — as well as in life — to one big, though all-too-human,
Better tech means bigger user ask
Lots of different developments have knock-on effects for customer service. One of them, it turns out, is the steadily improving
It's time to move your systems from 'no' to 'yes'
Some long-established customer service practices in business don’t make much sense when you think about them for more than
Is your customer service already robotic?
Cloud-based software, automation and even intelligent chatbots are all being increasingly used to provide quicker, more responsive service to customers
How much customer data does any business really need?
How much new data is being generated every year? While it’s obviously a lot, it’s also probably safe
Are your systems really user-friendly ... or is that enterprise hype?
Are the systems and technologies you use to serve and communicate with customers really “intuitive” and “easy to use”? Or
Listen to customers... not just to customer data and research
There’s a lot more science to guide us these days in how best to connect with customers online or
Find your customer data valuable? Others do too
Vast volumes of data, combined with analytics and intelligent automation, are making it possible to deliver responsive, personalised customer service
Intelligent customer experiences? We haven't seen anything yet
Businesses have long recognised that a loyal, repeat customer is far more valuable than a brand-new one. Most also realise
Enterprise tech puts focus on users at last
The story of enterprise computing is increasingly one of convergence, in which all the different strands of work that people